Refund Policy

We have a 10-day return policy, which means you have up to 10 days after receiving your item to request a return.

We assume customers will test a spray or 2 before returning; however, we do not accept bottles that have been used more than this or outside our 10-day policy, and they will be returned to you. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katascentng@gmail.com.

You can always contact us for any return questions at katascentsng@gmail.com.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katascentsng@gmail.com.